Return and Refunds Policy
Welcome to our little store! We want you to have a delightful shopping experience with us. In the rare event that you are not completely satisfied with your purchase, we've got you covered with our hassle-free return and refund policy.
Eligibility and Timeframe:
- To be eligible for a return or refund, the item must be unused and in its original packaging.
- You have 30 days from the date of delivery to initiate a return or refund request.
Return Process:
- Contact us through the "Contact" form
- We will guide you through the return process and provide you with a return authorization (RA) number.
- Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
- Ship the item back to the listed address using a trackable shipping service (return shipping costs are the responsibility of the customer).
Condition of the Returned Items:
- Items must be returned in their original condition, free from any signs of use or damage.
- We reserve the right to refuse a return if the item is not in its original condition or if it does not meet our return criteria.
Refund Options:
- We will give you a full refund (- shipping cost) to your original payment method
- Refunds will be processed within 2-3 business days after we receive and inspect the returned item.
Shipping and Return Shipping Costs:
- Original shipping costs are non-refundable.
- If the return is due to our error or a defective item, we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer support team within 7 days of delivery. We will gladly replace the item or provide a full refund.
Exceptions and Special Cases:
- International orders may have different return and refund policies due to shipping and customs regulations. Please contact our customer support team for more information.
Customer Support:
- We will do our best to assist you with any questions or concerns to find the best resolution.
Thank you for choosing Illuminating Inspiration. We value your satisfaction and will do our best to ensure you have a pleasant shopping experience.